Frequently Asked Questions

 Superbilling is the process of submitting billing to your insurance company after you have already paid a provider for services.  It allows you to see the provider of your choice, even if they are not covered by your insurance and obtain reimbursement.  The provider will have to assign a diagnosis to you.  You will pay fees for counseling at the time of the session.  Your provider will then provide you a superbill form with all appropriate information for you to submit to your insurance company.  The insurance company will then reimburse you based on out of network rates or deductibles.  You will need to contact your insurance company to understand the specifics of your plan.   

 Yes!  We offer telehealth through a secure, HIPAA compliant platform.  We can see anyone in the State of Texas based on our licenses.  We are also seeing clients in person amidst COVID-19.   

During the COVID-19 pandemics, insurance companies have been reimbursing for telehealth insurance.  Some insurance companies are waiving copays for members who utilize telehealth services.  While the governor of Texas has issued a state of emergency, Texas Department of Insurance (TDI) backed insurance plans must reimburse providers for telehealth services.  This is subject to change at anytime and insurance companies or specific plans may go back to different rules.  You will want to check with your insurance company to understand if there are any special deductibles or copays for telehealth.   

Depending on the modality that you and your counselor choose to use will be how your session is directed. You can expect a friendly, non-judgmental environment that feels safe and inviting. 

Yes.  Each counselor accepts different forms of insurance.  You can learn more about which counselors accept insurance plans on their page.  Learn more about super billing to see a therapist that does not accept your insurance.  

You can call the main number at 806-412-7043 or you can contact the counselor at the number listed in their bio.

We are located at 4630 50th St. Suite 6120, Lubbock Texas 79414 (Tuscan Tower). 

Many people experience problems that can feel isolating and defeating.  Your counselor can discuss your concerns with you and discuss what treatment may look like or entail.  You can always schedule a consultation with a counselor to discuss treatment and how effective it might be.  Whether or not counseling works depends on how much effort the client puts in, consistency in attending appointments, utilizing techniques taught, and what type of concern is being addressed.